Privacy Policy for Cata

Last Updated: October 22, 2025
Contact Email: service@cata.chat

Welcome to Cata, a video chat application designed for global users aged 18 and above. We value your privacy and are committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, with whom we share it, and your rights regarding your personal data.

By using Cata, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue using our services.

1. Information We Collect

We collect information that helps us provide, improve, and secure the Services. This includes the following categories:

1.1 Account Information

When you create or use an account on Cata, we may collect:

• Username, profile photo, gender, and age confirmation (18+).
• Login credentials (email, phone number, or third-party login info such as Apple or Google ID).
• Country, language preferences, and time zone.

1.2 Device and Technical Data

We automatically collect certain information from your device, including:

• Device model, operating system, browser type, IP address, and unique device identifiers.
• App usage data such as session duration, feature usage, and performance logs.

1.3 Location Data

With your permission, we may collect:

• Approximate location based on IP address or device signals.
• This data helps us suggest relevant users and comply with local regulations.
  You can manage or revoke location permissions at any time through your device settings.

1.4 User-Generated Content (UGC)

Cata allows you to share or transmit:

• Text, voice, image, and video messages during chats.
• Profile photos, posts, and other content uploaded to your profile.
  We store UGC as necessary to provide services but may remove it if it violates our Community Guidelines.

1.5 Payment and Transaction Data

If you make purchases (such as coins, gifts, or premium features), we collect:

• Payment identifiers, purchase history, and transaction timestamps.
• We do not store your full credit card number or payment credentials — these are processed securely by third-party payment providers.

1.6 Analytics and Cookies

We use analytics tools and cookies to:

• Measure user engagement and app performance.
• Customize content and improve user experience.
  You may manage or disable cookies through your browser or device settings.

2. How We Use Collected Information

We use your information for the following lawful and legitimate purposes:

2.1 Service Delivery

• To create and maintain your account.
• To enable 1v1 video chat, messaging, and real-time interactions.
• To support technical functionality and resolve issues.

2.2 Personalization and Optimization

• To recommend compatible users and improve connection quality.
• To personalize in-app content, suggestions, and advertisements.
• To analyze trends and user behavior for continuous product improvement.

2.3 Communication

• To send important service notifications, such as updates, policy changes, or account alerts.
• To respond to inquiries and provide customer support.

2.4 Safety, Security, and Compliance

• To prevent, detect, and investigate fraud, abuse, and illegal activity.
• To enforce our Terms of Service and protect the rights of our users and community.
• To comply with applicable legal obligations and government requests.

3. Child and Minor Protection

Cata is strictly intended for users aged 18 and above. We take the protection of minors seriously and apply the following measures:

3.1 Age Restriction

• Users must confirm that they are at least 18 years old during registration.
• We may use verification methods to confirm users’ age when required.

3.2 Prohibition of Child Exploitation

We maintain a zero-tolerance policy against:

• Any content, behavior, or communication involving child sexual abuse or exploitation (CSAE).
• Any attempt to share, create, or distribute such content will result in immediate account termination and reporting to relevant authorities under applicable laws.

3.3 Reporting and Cooperation

• We cooperate with international organizations, law enforcement, and cybercrime units to combat CSAE.
• Users can report suspicious behavior or content directly through in-app reporting tools or via service@cata.chat.

3.4 Data Concerning Minors

• We do not knowingly collect or store information from individuals under 18.
• If we discover such data has been collected, we will delete it immediately.

4. User Rights and Data Control

You have full control over your personal data. Depending on your jurisdiction, your rights may include:

4.1 Access and Portability

You can request a copy of your personal data we hold about you.

4.2 Correction and Deletion

You can correct inaccurate information or request deletion of your account and related data by contacting service@cata.chat.

4.3 Withdraw Consent

You can withdraw your consent for optional data processing (e.g., location access, marketing) at any time via device settings or account preferences.

4.4 Restriction and Objection

You may request us to limit or stop processing your personal data under certain circumstances, such as when accuracy is disputed or processing is no longer necessary.

4.5 Data Retention

We retain your data only as long as needed for legitimate business purposes or as required by law. Once no longer needed, your data will be securely deleted or anonymized.

5. Information Sharing and Disclosure

We respect your privacy and will only share your information under limited and legitimate circumstances as described below.

5.1 Service Providers

We may share your data with trusted third-party service providers that perform functions on our behalf, including:

• Cloud storage providers, payment processors, and data analytics services.
• Customer support platforms and communication infrastructure partners.
  All service providers are contractually required to protect your data and process it only for the purposes specified by us.

5.2 Legal and Regulatory Requirements

We may disclose your information if:

• Required by law, subpoena, or government request.
• Necessary to detect, prevent, or address fraud, abuse, or violations of our Terms of Service.
• To protect our rights, property, or safety, or that of other users or the public.

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of the business transaction. We will notify users of any such change and your data rights will continue to be protected.

5.4 With Your Consent

We may share certain information (such as display name or profile image) with other users as part of the service. Any additional sharing with third parties for marketing or promotional purposes will only occur with your explicit consent.

6. Data Security

We employ robust security measures to protect your personal information from unauthorized access, use, alteration, or disclosure.

6.1 Technical Safeguards

• Encrypted transmission (HTTPS/TLS) for all network communications.
• Data stored in secure cloud environments with restricted access.
• Regular security audits, vulnerability scans, and monitoring systems.

6.2 Organizational Measures

• Employee access to personal data is strictly limited to those who require it for service operation.
• Confidentiality agreements and security training for all staff handling user data.
• Internal access logs and periodic compliance checks.

6.3 User Responsibilities

We encourage users to:

• Keep login credentials confidential.
• Report any suspicious activity or potential security breach to service@cata.chat immediately.

6.4 Incident Response

In case of a data breach or suspected leak, we will:

• Notify affected users promptly.
• Take immediate corrective actions to mitigate damage.
• Report the incident to regulatory authorities if required by law.

7. User-Generated Content (UGC) Management

Cata provides interactive features allowing users to create, upload, or share content such as videos, images, or text during chats or within profiles.

7.1 Ownership

• You retain ownership of the content you create and upload.
• By uploading content, you grant Cata a limited, non-exclusive, worldwide license to use, host, and display it solely for providing the Services.

7.2 Content Moderation

We reserve the right to monitor and review UGC to ensure compliance with our Community Guidelines.
We may remove or restrict access to:

• Content containing nudity, hate speech, or harassment.
• Misleading, infringing, or harmful material.
• Any content violating laws or this Privacy Policy.

7.3 Reporting and Enforcement

Users may report inappropriate content through the app or by email.
Repeated or severe violations may lead to account suspension or permanent removal.

7.4 Data Retention

UGC may be retained as needed to comply with legal obligations or for dispute resolution. Deleted content may persist in backup copies for a limited period before permanent deletion.

8. International Data Transfers

As Cata serves users globally, your personal information may be transferred to and processed in countries outside your residence.

8.1 Transfer Mechanisms

We ensure such transfers comply with applicable privacy laws by using:

• Standard Contractual Clauses (SCCs) under the GDPR.
• Data processing agreements requiring partners to provide adequate protection.
• Encryption and pseudonymization where feasible.

8.2 Cross-Border Data Storage

User data may be stored on servers located in regions such as the United States, Singapore, or the European Union.
By using Cata, you acknowledge and agree to such data transfers for service operation and optimization.

8.3 Compliance Assurance

We monitor international privacy law developments and adjust our data practices accordingly to maintain compliance with regulations such as GDPR, CCPA, and PIPEDA.

9. Third-Party Services and Links

Cata may contain links or integrations with third-party services. These third parties operate independently and are not governed by this Privacy Policy.

9.1 Third-Party SDKs

Certain features may rely on third-party SDKs (Software Development Kits), including:

• Payment processors (for in-app purchases and transactions).
• Analytics and crash reporting tools.
• Advertising and content recommendation partners.
  We evaluate all SDKs for compliance and security before integration.

9.2 External Links

Our app may link to external websites or apps. We are not responsible for their privacy practices or content. Users should review the privacy policies of any third-party platform they interact with.

9.3 Data Shared with Third Parties

Information may be shared with third-party partners only to the extent necessary to deliver or improve the Services, and only under strict contractual obligations ensuring data protection.

10. Data Retention and Deletion

We retain personal data only as long as necessary for legitimate business or legal purposes.

10.1 Retention Periods

• Account data: retained while your account is active or as required by law.
• Transaction data: stored for tax and audit compliance.
• Communication logs and analytics: kept for a limited time for troubleshooting and performance optimization.

10.2 Deletion Requests

You may request deletion of your account and associated data by contacting service@cata.chat. Upon verification, we will remove your personal data within a reasonable period unless retention is required by law.

10.3 Backup and Archival Copies

Deleted data may remain temporarily in encrypted backup archives for disaster recovery and legal compliance but will not be accessible for active use.

10.4 Anonymization

Where feasible, we may anonymize or aggregate personal data so it can no longer identify any individual. Such data may be used for analytics or business purposes without further notice.

11. User Rights and Control

Cata respects your rights regarding your personal data and provides mechanisms to help you exercise them in accordance with applicable privacy laws such as GDPR, CCPA, and other global standards.

11.1 Access and Portability

You have the right to request access to the personal data we hold about you.
Upon request, we can provide a copy of your data in a structured, commonly used, and machine-readable format.

11.2 Correction and Updates

If your information is inaccurate or incomplete, you may update it directly within the app or contact us at service@cata.chat for assistance.

11.3 Deletion and Account Termination

You may request deletion of your account and associated personal information at any time.
We will process deletion requests promptly unless retention is required for:

• Compliance with legal obligations.
• Resolution of disputes or enforcement of agreements.
• Fraud prevention and security auditing.

11.4 Withdrawal of Consent

You may withdraw your consent for data processing at any time, provided such withdrawal does not affect the legality of prior processing.

11.5 Opt-Out of Marketing

You can opt out of receiving promotional or marketing messages by:

• Following the unsubscribe instructions in emails.
• Adjusting notification settings within the app.
• Contacting us directly via service@cata.chat.

11.6 Non-Discrimination

We will never discriminate against users for exercising their privacy rights. You will continue to have access to the same level of service.

12. Advertising and Marketing Practices

Cata may use limited data to improve the relevance and effectiveness of advertisements shown within the app, always in compliance with data protection laws.

12.1 Personalized Content

We may process data such as usage behavior, demographics, and preferences to:

• Recommend relevant users or content.
• Display suitable in-app events or virtual items.
• Provide a better matching experience during 1v1 video interactions.

12.2 Third-Party Advertising Partners

We may collaborate with verified third-party advertising networks that adhere to global privacy standards.
These partners may use cookies, SDKs, or similar technologies to:

• Measure ad performance.
• Limit repetitive ad exposure.
• Deliver contextually relevant ads.

12.3 Analytics and Measurement

Aggregated, anonymized analytics data may be used to understand usage trends and optimize the service.
We do not sell or rent users’ personal information to advertisers or third parties.

12.4 User Control

Users can manage personalization settings in-app or restrict targeted advertising through device-level privacy controls (e.g., “Limit Ad Tracking”).

13. Cookies and Similar Technologies

Cata and its partners use cookies and related tracking technologies to ensure the platform’s reliability, enhance user experience, and provide security.

13.1 Types of Cookies

• Essential Cookies – required for authentication, security, and functionality.
• Performance Cookies – used for analytics and app improvement.
• Preference Cookies – remember user settings and preferences.
• Advertising Cookies – deliver and measure the effectiveness of advertisements.

13.2 Purpose of Use

Cookies help us:

• Keep users signed in securely.
• Analyze interaction patterns for UI/UX optimization.
• Detect and prevent fraudulent or harmful activity.

13.3 Third-Party Cookies

Some cookies are placed by external partners for analytics or ads. Users can review their policies separately.

13.4 Managing Cookies

You can disable or delete cookies through your device or browser settings.
However, disabling certain cookies may affect the functionality of the app.

14. Privacy Policy Updates

We may modify this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.

14.1 Notification of Changes

• Major updates will be notified through in-app announcements, pop-ups, or email.
• Minor clarifications may be posted directly on this page without prior notice.

14.2 Effective Date

The updated Privacy Policy will take effect on the date indicated at the top of the document.
Your continued use of the Cata App after updates constitutes acceptance of the revised terms.

14.3 Review Encouragement

We encourage users to review this Policy periodically to stay informed about how we protect your data.

15. Legal Basis and Governing Law

15.1 Legal Grounds for Processing

Our data processing activities are based on:

• Your consent.
• Contractual necessity (to provide the Cata service).
• Legitimate interests (to maintain and improve app quality).
• Compliance with legal obligations.

15.2 Jurisdiction

This Privacy Policy shall be governed by and construed in accordance with the laws of Singapore, without regard to its conflict of law principles.

15.3 Dispute Resolution

Any dispute, claim, or controversy arising out of or relating to this Policy shall first be resolved through amicable negotiation.
If unresolved, it shall be submitted to binding arbitration under the rules of the Singapore International Arbitration Centre (SIAC).

15.4 Severability

If any provision of this Policy is found invalid or unenforceable, the remaining provisions shall remain in full force and effect.

16. International Users

Cata is a global platform, and users from various regions may access the service. We comply with international data protection regulations and adapt our practices to meet regional legal standards.

16.1 Cross-Border Users

By using Cata, users residing outside of our primary operating regions acknowledge that their information may be transferred and processed in other countries where data protection laws may differ from their own.

16.2 GDPR Compliance (European Union Users)

If you are located in the European Economic Area (EEA):

• You have specific rights under the General Data Protection Regulation (GDPR), including data access, rectification, erasure, restriction of processing, and portability.
• You may also object to certain types of processing, such as profiling or direct marketing.
• You have the right to lodge a complaint with your local supervisory authority if you believe we have violated your data protection rights.

16.3 California Privacy Rights (CCPA/CPRA)

For California residents:

• We do not sell your personal information.
• You have the right to request details about the personal information collected, disclosed, or deleted in the past 12 months.
• You may submit requests by emailing service@cata.chat.
  We will verify all requests to ensure the protection of user privacy.

16.4 Other Regional Frameworks

We also take into account requirements under global privacy frameworks such as PIPEDA (Canada), LGPD (Brazil), and PDPA (Singapore) to ensure comprehensive compliance.

17. Cooperation with Law Enforcement and Regulatory Authorities

Cata fully supports law enforcement agencies and authorities in preventing and investigating illegal activities while maintaining a commitment to protecting user privacy.

17.1 Legal Requests

We may disclose user information if legally required to do so by applicable law, court order, or government authority.

17.2 Criteria for Disclosure

Requests for user information will only be granted when:

• They comply with applicable legal frameworks.
• They are specific, lawful, and proportionate to the matter at hand.
• They undergo internal verification by our compliance team.

17.3 Emergency Situations

We may disclose limited user data to protect someone’s vital interests (such as preventing physical harm or child exploitation) in urgent circumstances.

17.4 Transparency Reports

Cata may periodically publish anonymized transparency summaries of government requests for user data, subject to legal allowance.

18. Data Protection Officer (DPO) and Contact Information

We have appointed a Data Protection Officer (DPO) responsible for overseeing our compliance with global privacy regulations.

18.1 Data Protection Officer

If you have any questions about this Privacy Policy, your personal data, or wish to exercise your rights, please contact our DPO:

Email: service@cata.chat
Subject Line: Attention – Data Protection Officer

18.2 Response Timeline

We aim to respond to all privacy-related inquiries or complaints within 30 days of receipt. In complex cases, this may be extended as permitted by applicable law.

18.3 Escalation

If you are dissatisfied with our response, you may contact your regional data protection authority for further assistance.

19. Retention of Communication Records

To maintain transparency and service quality, Cata may retain communication records between users and our support team.

19.1 Purpose of Retention

Such records help us:

• Resolve technical issues.
• Monitor and improve customer service.
• Investigate policy violations or suspicious behavior.

19.2 Protection Measures

All support communications are encrypted, access-controlled, and stored securely.
They will not be used for any purpose beyond legitimate operational and compliance needs.

19.3 Deletion Policy

Support records are retained for a limited period and permanently deleted once the purpose is fulfilled unless required by law for audit or regulatory purposes.

20. Contact Us and Final Provisions

20.1 Contact Information

If you have questions, feedback, or complaints regarding this Privacy Policy or our data handling practices, please contact us at:

Cata Support Team
Email: service@cata.chat
Operating Hours: Monday–Friday, 9:00–18:00

20.2 Entire Agreement

This Privacy Policy constitutes the entire agreement between you and Cata regarding your personal data and supersedes any prior understanding or communication.

20.3 Changes of Ownership

In the event of a merger, acquisition, or restructuring, user data may be transferred to the new entity under equivalent privacy protection standards.
You will be notified in advance of any such transfer.

20.4 Acceptance

By using the Cata App, you confirm that you have read, understood, and agreed to this Privacy Policy.